Billing Support Specialist

Location: Mexico City, MX About the Department
The Cloudflare Billing specialist team solves complicated billing problems and answers questions via email, chat and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.
What You'll do
You will focus on helping Cloudflare customers with their basic to complex questions about financial, billing, and invoicing issues.
Desirable skills, knowledge and experience

• College degree in Computer Science, Information Technology, Business Administration or related fields
• 2+ years in customer-facing roles, preferably from tech support or customer support
• Ability to work efficiently in a fast-paced environment
• Experience researching and resolving client billing issues
• Strong understanding of modern accounting standards
• Exceptional attention to detail and accuracy
• Excellent communication skills in English, including written, verbal, and interpersonal abilities, effective at all organizational levels.
• Work cross-functionally with accounting and engineering teams
• Basic understanding of technical troubleshooting steps
• Develop and maintain process and training documentation for improving billing procedures
• Strong analytical skills, with an ability to present analysis clearly

Additional skills

• Proficiency in standard billing tools; experience with Stripe is preferred
• Basic understanding of SQL
• Knowledge of technology-based services such as CDN is a plus
• Good understanding of Domain Registration terminology