Billing Coordinator

This is a full-time role that offers the flexibility of hybrid or fully remote work for the right candidate. The Billing Coordinator will report to the AR Team Lead and assist with the preparation and generation of accurate invoices, ensure compliance with billing agreements, and support customer collections efforts. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate will have a background in finance or accounting, with proficiency in Excel and familiarity with systems like Netsuite and Salesforce.

What you’ll be doing:

• Assist in the preparation and generation of accurate and timely invoices.
• Review contracts and billing agreements to ensure accurate customer data.
• Collaborate with internal teams to obtain necessary information for customer billing requirements.
• Address customer inquiries and resolve billing discrepancies.
• Assist with data entry and record-keeping of financial transactions.
• Support senior billing staff with administrative and billing tasks, as needed.
• Ensure compliance with company policies and industry standards.
• Monitor overdue accounts and collaborate with internal and external parties to ensure timely collections of outstanding invoices.
• Work closely with the Accounting team to ensure customers’ accounts are properly updated and reconciled.

What success looks like in this role:

• Timely and accurate invoice processing to achieve a DSO (day sales outstanding) of 58 days or less.
• Minimize errors resulting in credit memos, reissues, or disputes to help achieve a 99% invoicing accuracy rate.
• Ensure 100% of tickets are resolved within the Service Level Agreement (SLA) period.
• Complete all billing-related tasks by Day 5 of the close period.

What we expect from you:

• Bachelor's degree is required, in finance, accounting, or a related field.
• 1-2 years of experience in billing, accounting, or finance roles preferred, but entry-level candidates with relevant skills are encouraged to apply.
• Proficiency in Microsoft Excel.
• Salesforce experience is preferred.
• Familiarity with Netsuite is a plus.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.

The target base salary range for this position is $51,200 - $64,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.