Associate Client Services Manager

What you’ll be doing: 

• Provide stewardship to client tickets and coordinate with Boldyn Network's internal teams to ultimately deliver a resolution 

• Communicate (using various methods) with internal support teams assigned to client ticket 

• Information management using systems and applications 

• Provide supporting activities (report generation, analysis) as needed for the department 

• Contribute to client retention by providing solid customer service to clients  

• Build positive relationships with Boldyn Networks employees 

• Participate in various meetings with internal and external groups, contribute to continuous process improvement 

What you’ll bring 

• Excellent computer skills and technical aptitude for learning department software (NetSuite, ServiceNow, and Salesforce) 

• Preferred experience as an intern in a sales or marketing department during undergrad 

About us: 

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. 

Why work with us? 

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way. 

We also offer: 

• Salary: $55,000-$65,000, commission eligible 

• Thousands of LinkedIn Learning courses 

• Flexible working opportunities 

• Monthly technology stipend

• Competitive benefit packages 

• Maternity and Paternity leave 

• Peer recognition program

• Career development programs