Application Support Engineer

WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE
This is an incredible opportunity for a progressive, pragmatic, and service-oriented technologist to join a team focused on providing world class technical support to our clients as well as improving and maintaining the reliability of Apex's software and services platform . Have you been waiting on the opportunity to join a winning technical team? Now's your chance.
We're looking for someone who:

• Is passionate. You have a genuine passion for technology and supporting those who rely on it. You love using technology differently to maximize opportunity and impact for customers and you have a way of bringing out that same fire in the people you work with

• Is motivated. You're driven to be the best - whether that's decreasing system down time or making an innovative change to "how it's always been done" resulting in a more efficient way of supporting the customer. You challenge yourself by setting goals and exceeding them

• Is collaborative. You're excited to work with fellow engineers and big thinkers. You know how to collaborate not only within the department, but also across the organization

• Wants to make an impact. You're looking to do amazing work. You value preventing problems from occurring over being caught in the chaos zone putting out fires and looking for the "hero" spotlight

• Strives for frictionless IT. You understand the importance of building great partnerships . You promote a seamless, smooth, user friendly, and reliable environment.

What you'll do all day:

• Deliver results . Use ticket data, client feedback, and experiences to influence and drive technical solutions to manual tasks, repeat questions or broken windows . Improve service metrics on key service measures such as response and resolution time

• Collaborate and embed with engineering and product teams - As a member of operations team you'll work closely with those delivery teams related to ongoing bug fixes, feature releases and product launches to ensure supportability and operability requirements are accounted for

• Run our clearing platform. You'll be expected to influence the decrease in frequency and severity of technical incidents which negatively impact internal and external customers

• Support our world class client base. Promote a culture of quick and effective reactions to client reports; Provide the front-line agents with the tools, knowledge and support they need for quick and effective responses to new requests . Identify smart and creative ways to solve issues and client challenges.

• Keep your finger on the pulse of our systems. You're in tune at all times with the health of our services and client experience thru monitoring and data visualization tools

A few reasons why you might love us:

• We're a leader in the space . Apex is recognized for disrupting the financial services industry, enabling fintech standouts like Stash, Webull , M1, Robinhood and Betterment. We have an amazing track record of success and we foster ongoing innovation. So you get all the benefits of a proven, growing company, while enjoying a very entrepreneurial culture

• We see tech differently. You'll work with people who are leaders in the tech industry. We are passionate engineers dedicated to finding new and different ways to use technology to solve our customers' problems.

• Your work will have an immediate impact. You'll be able to see your direct impact on our tech department and with our clients. You won't be just another talented engineer

And a few reasons why you may not like working for us:

• You don't like change . This is not a job for someone who likes "predictable." The role is deep in the unknown, which inevitably means change. If you like to know what you're going to do every day, you may not like working on this team. You have to go with the flow here.

• You're not the collaborative type . We work together to ensure the best possible solutions for our customers. We think two brains are better than one so we do most of our work together. Team work makes the dream work on this team.

• You're a tech snob . We deal with all technology - Linux and Windows; .NET, Java, Go, Python; SQL and noSQL ( mongoDB ); RabbitMQ, and other open source tools and libraries. We love technology and want to work with all of it. If you're wed to a particular language, you may not like working for us.

The skills you'll need to succeed:

• 3+ years of proven history supporting Java applications, Restful APIs and Microservices

• Extensive s upport experience in a cloud or hybrid environment

• Experience with Kafka, SQL, Protobufs , and reactive, multi-tenant applications

• Superior troubleshooting and critical thinking skills; Ability to localize failures within large distributed systems

• Bachelor's degree in Computer Science , Computer Engineering or a similar field

• 3+ years of database experience (MSSQL and/or NoSQL)

• Advance OS troubleshooting skills (Linux and Windows)

• Strong scripting abilities (Python, Groovy, Ruby)

• Ability to learn new and unfamil iar technologies quickly (languages, tools, frameworks)

• Experience with monitoring and visualization tools (Grafana, Prometheus, Nagios, Datadog, Elastic, Kibana, etc ...)

Preferred skills

• Financial Services background is a plus

• Support experience with trade execution, processing and reporting services

• Experience working in a high speed, high availability trading platform using FIX or similar messaging protocols

Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment
We're looking for all kinds of people.
At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.
Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Know your rights: workplace discrimination is illegal. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.