Application Support Analyst

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.

Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte’s Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc 5000 list for four years running. 

Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner® Magic Quadrant™ for Recurring Billing Applications, and being recognized as the Leader in Forrester Research’s “The Forrester Wave™: SaaS Recurring Billing Solutions.” To learn more about us, visit billingplatform.com.

Description

As an Application Support Analyst, your responsibilities include addressing customer pain points within established timelines by communicating with clients, troubleshooting application issues that arise from support requests, and collaborating with internal teams to determine resolutions. You will consistently utilize product knowledge along with support procedures and policies to meet client and departmental needs with personalized oversight.

Responsibilities

• Investigating situations involving existing code base to determine potential issues
• Assisting with resolution of pain points that may arise through use of our platform
• Coordinating problem resolution with various internal contacts
• Monitoring system and database feedback to prevent future issues
• Performing or assisting with customer professional service efforts
• Identifying bugs in code and devising solutions
• Performing critical system maintenance tasks
• Writing and executing custom code blocks to complete customer requests

• 4-year degree in IT field, or relevant experience
• Strong sense of responsibility, self-motivation, and initiative
• Knowledge of relational databases, web technologies, and API development
• Excellent communication skills, both verbal and written
• Ability to thrive in a fast-paced, high-growth environment
• Understanding of basic billing concepts
• Customer-focused mindset with a passion for continuous learning and technical growth

• Be part of the fastest-growing companies in the United States
• Receive competitive compensation that includes a robust benefits package—medical, dental, vision, life and disability, HSA, FSA, and many perks related to health and wellness provided by our medical carriers
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance, if working remotely
• Ability to work remote or hybrid if you are in the Denver, Colorado area

The base salary range for this position is $67,000 - $72,000 per year, depending on job-related knowledge, skills, experience, and market location. Salary information is provided per state regulations in CA, CO, CT, MD, NV, NY, RI, and WA.

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.