Analytics Engagement Manager

At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.
Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community.
For over 10 years, we've built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.
One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women's initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares.
We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women's empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series.
We're also a great place to work. For five years in a row, we've been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility!
Think you'd be a good addition to our team? Explore our available positions here. We'd love the chance to get to know you.
As an Analytics Engagement Manager at Definitive Healthcare, you will play a critical role in helping BioPharma clients drive meaningful outcomes from our healthcare data assets. You'll serve as a strategic advisor and technical partner to your customers, ensuring successful onboarding, seamless data integration, and long-term adoption of our data products and services. By aligning our offerings with each customer's business objectives, technical workflows, and analytical goals, you'll enable use cases across commercial operations, R&D, medical affairs, market access, HEOR, omnichannel strategy, and more.
The ideal candidate combines strong client-facing experience with deep domain knowledge of real-world data and healthcare analytics. You'll thrive in a cross-functional environment, working closely with Sales, Product, and Advanced Analytics teams to deliver value, retain accounts, and position Definitive Healthcare as a trusted data partner in the life sciences industry.
Responsibilities

• Partner with Account Management to drive adoption and retention of Definitive Healthcare's data products and services across life sciences customers.

• Guide customers in operationalizing our data assets by designing and implementing real-world commercial, clinical, and operational use cases-translating business needs into actionable insights through SQL-based data transformations and interactive Tableau dashboards.

• Lead new client onboarding by aligning on core business objectives, use cases, and success criteria; guide clients through implementation, training, and early adoption milestones.

• Provides thought leadership both internally and externally relative to their verticalized domain and the application of healthcare commercial intelligence to complex business problems.

• Act as a trusted advisor to clients by providing thought leadership on healthcare commercial intelligence, real-world data (RWD), and analytics applications in life sciences.

• Deliver consultative insights during QBRs and executive conversations by showcasing strategic outcomes tied to product usage, advanced analytics, and services.

• Identify and surface upsell, cross-sell, and product replacement opportunities by deeply understanding client needs, use-case evolution, and product fit.

• Analyze customer engagement data, usage patterns, and health scores to identify risks and opportunities, and craft proactive strategies to drive retention and growth.

• Oversee end-to-end delivery of advanced analytics, data integration, or other services projects - coordinating internal teams, managing timelines, and ensuring business impact.

Requirements

• 5+ years in a client-facing role as a CSM, Consultant, or Solutions Engineer capacity servicing life sciences customers.

• 2+ years of hands-on experience with RWD/RWE analytics, either in a delivery or advisory capacity.

• Proven ability to engage technical and non-technical stakeholders at all levels, including C-suite executives.

• Strong working knowledge of RWD/RWE datasets (e.g. open/closed claims, remittance, EMR, lab, chargemaster, SDOH, clinical trials, genomics, KOLs) and coding standards (e.g. DRG, ICD, HCPCS/CPT, NDC) and their application in bringing a drug to the commercial market.

• Proficiency with analytics platforms (e.g. SQL, Python, Databricks, Snowflake, Tableau, APIs) and modern cloud infrastructure (AWS, Azure, GCP).

• Background supporting biopharma commercial functions (e.g. HEOR, market access, medical affairs, R&D) a plus.

Why we love Definitive, and why you will too!

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:
"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
-Business Development Manager
"Great team. Amazing growth. Employees are treated very well."
-Research Analyst
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
-Profile Analyst
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
Privacy
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Please note : All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to careers@definfitivehc.com to confirm your status in the application process.