AML KYC Manager - Client Investigations Unit

The role:

The AML KYC Manager will be responsible for the oversight of the KYC program, including day-to-day management of the Client Intelligence Unit (“CIU”).  The CIU is responsible for conducting due diligence on SoFi customers, through high-risk reviews or event-driven periodic reviews in accordance with the Bank Secrecy Act and the USA PATRIOT Act as well as our list management screening program, responsible for both customer screening and transaction screening. This role will liaise with various business units and engineering teams to execute key AML initiatives.   

What you’ll do:

• Manage the team responsible for effectuating SoFi’s Know Your Customer (“KYC”) program, including conducting AML customer due diligence (“CDD”) and enhanced due diligence (“EDD”), as applicable, and list management screening for  PEP/Sanctions/Adverse Media.

• Ensure customer and transaction-related alert determinations are appropriate, fully supported, and documented.

• Conduct sanctions-related due diligence and investigations to evaluate whether alerts or cases are risk-relevant.

• Assist with management and alert handling training for the Level 1 Sanctions team.

• Conduct quality control reviews on escalations derived from EDD periodic review investigations.

• Partner with the SoFi Engineering Department to support enterprise-wide initiatives related to Client Identification Procedures (“CIP”) verification, expansion of CDD within onboarding workflows, and contribute to the expansion of the Customer Risk Rating (“CRR”) model. 

• Determine relevant Key Performance Indicators that enable the effective tracking of productivity and quality of investigators

• Develop Management Information System (MIS) reporting for senior management and ensure Service Level Agreements (“SLAs”) are achieved.  

• Ensure the team is properly resourced to meet SLAs utilizing departmental tracking systems 

• Develop/maintain a matrix to maintain consistency of adverse media alert reviews with a primary focus on protecting SoFi from legal, regulatory, and reputational risk. 

• Serve as the primary point of contact to address CIP questions from business units. 

• Responsible for the oversight, development, and maintenance of the CIU’s procedures, job aids, standards, methodologies, analysis, and remediation activities, as necessary.

• Manage and assess the impact of the operational implementation of technology and policy changes to drive continuous improvements to the SoFi KYC Program.

What you’ll need:

• Bachelor’s Degree from a four-year college or university in a related field. 

• 4-6+ years of experience in AML Compliance with a focus on AML Know Your Customer monitoring with a minimum of 3 years of direct management experience. 

• Demonstrated ability to communicate effectively with all levels of the organization and across different business lines.

• Ability to serve as a hands-on leader who excels at data analysis and customer research to iterate on the existing program.

• Ability to successfully lead and manage direct reports, including training and mentoring.

• Demonstrate strong leadership and management skills that build solid working relationships within the organization.

• Excellent working knowledge of BSA/AML laws and regulations relative to money laundering and terrorist financing, and the ability to apply this knowledge in assessing transaction activity to support EDD reviews. 

Nice to have:

• CAMS certification preferred