Building the Future of AI UX at HubSpot: A Culture of Collaboration, Curiosity, and Craft
At HubSpot, our AI team is not just designing products—we’re shaping how businesses and their customers interact with artificial intelligence in helpful, valuable, and intuitive ways. We’re balancing innovation leveraging AI with a strong commitment to delivering real value to our customers.
Our team
Our AI team is growing rapidly— doubling in size this year. This growth is an opportunity to bring in awesome teammates who will help us design in this exciting and highly ambiguous space.
We seek fellow curious, bright, hardworking designers with a high bar for craft. We need dreamers who also move the mountains they see in the way. Because the field is moving at such great speeds, we don’t see ourselves as experts, and are learning AI real-time. We've approached building AI journeyman expertise as a team.
Designing for AI-first experiences is exciting and also full of novel design challenges. Due to LLMs' non-deterministic nature, we're exploring how more traditional patterns and approaches need to evolve, and it's fun work. We’ve embraced the ambiguity in this space by focusing on speedy exploration, hands-on discovery, and quick wins we can learn from. Dead ends are common, but so are unexpected successes, and both are invaluable to our growth.
Individuals have full ownership of specific products or platforms, giving them both agency and responsibility to drive their product direction and outcomes. We maintain an effectively flat team structure where everyone is both a leader and a collaborator. Our weekly meetings are high-energy explorations of topics across the AI space, allowing us to discuss everything from ethical considerations to technical challenges, while grounding in real needs the product teams are working through. This further fosters a dynamic and open learning environment.
What we’re up to
Last year we launched CoPilot, an AI-powered conversational interface embedded across every page of HubSpot. The promise of CoPilot is a surface that allows any user at any moment to get AI assistance in context. The natural language interface allows the system to meet the users where they are at without needing to be overly technical.
We also invested in our first generation of AI agents. We learned a lot about the challenges and opportunities agents bring, which has allowed us to envision a more sophisticated evolution into an agent platform this year. This will empower both HubSpot and third-party creators to develop agents tailored to their unique use cases.
At its heart, the work we’re doing is about enabling HubSpot users to unlock their full professional potential. By reducing friction, managing complexity, and amplifying creativity, we’re transforming how businesses use AI to achieve their goals. It’s an exciting time to be at the intersection of AI and UX, and we’re just getting started.
UX at HubSpot
What’s not obvious from the outside (yet) is that Product Design at HubSpot is on a multi-year arc of transformation. From the top there’s a deep commitment to building a design craft culture and organization. There are exciting design system initiatives under way to evolve our visual, interaction and brand language across every product surface. We’re investing in craft with the caliber of the people we’re hiring, setting exceptionally high standards, seeking the very best to design the future of our platforms and broad product ecosystem.
Cash compensation range: 161500-258400 USD Annually
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
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