Administration Manager

Job Description:

Administration Manager

Nationwide – Will be remote but will be required to travel to various clinics when needed

Permanent
​Competitive Salary + Fantastic benefits

Full time (37.5 hours a week. Shifts run Monday to Friday 9am to 5pm)

We make health happen.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As the Administration Manager, you will take accountability for growth, quality improvement and people management and will drive a culture of continuous improvement by reviewing demand, understanding customer’s needs, and delivering process improvements across multiple clinics. The role will be responsible for the future direction of the administration and reception services, focusing on delivering efficiency and exceptional customer service.
 

You’ll help us make health happen by:

• To ensure that the delivery of our front-line clinical staff is supported to enable them to focus on exceptional customer service and patient safety.

• To be the key contact for any administration and planning needs, queries and projects, inputting as required to maximise effectiveness and efficiency.

• To drive operational efficiency through effective utilisation and efficient scheduling of resources. Continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do.

• To analyse failure demand, customer satisfaction results, complaints, and immediate feedback. Work towards understanding the root cause and put in place effective remedial actions. Along with using insights from NPS to continually drive improvements to the customer experience.

• Ensure all risks are managed in Clinics in line with relevant risk appetite statements and Clinical Governance.

• Support the collection of the right management information and interpretation of the data using the expertise of the supporting teams.

• Demonstrate and role model appropriate behaviours with internal and external customers.

Key Skills / Qualifications needed for this role:

• Management experience ideally in clinical setting

• Excellent interpersonal skills and the ability to communicate with senior stakeholders, colleagues, customers, and corporate clients.

• Experience within Clinics systems and resource management.

• Strong IT skills – including MS Office packages.

• Experience of the health and care and / or wellbeing industry

• Good track record of driving business performance and delivering business results.

• Good problem-solving skills.

• Excellent time management skills

• Strong organisational skills

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual Health Services Bonus Scheme

• Support with travel costs via a season ticket loan or cycle2work

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze), recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe.  All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Time Type:

Full time

Job Area:

Administration

Locations:

Nationwide