Account & Relationship Manager – Hybrid R0047805

Account & Relationship Manager – Hybrid R0047805 | Wolters Kluwer

Job Description  
As an Account & Relationship Manager, you will play a crucial role in building and maintaining effective long-term relationships with a portfolio of clients. You will support more senior team members in identifying and developing new sales opportunities, while learning the essentials of account management. Your contributions help enhance customer satisfaction and drive revenue for the organization.

Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Associate Director, Account & Relationship Management, and work under the leadership of the Director, Account & Relationship Management. This role is a part of FCC | CS - Wolters Kluwer Financial Services, Inc. | Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office

About Us -  FCC | CS - Wolters Kluwer Financial Services

Required Job Qualifications (minimum):   

• Communication: Ability to articulate ideas and information clearly both verbally and in writing.

• Customer Service: Basic understanding of customer service principles and practices.

• Product Knowledge: Basic familiarity with the organization's products or services.

• Data Entry: Proficiency in entering and maintaining data accurately.

• Problem-Solving: Basic ability to identify and resolve straightforward issues.

• Organization: Ability to maintain organized records and manage time efficiently.

• Interpersonal Skills: Ability to build relationships with clients through positive interactions.

• Sales Tools: Familiarity with basic sales software and CRM systems.
Essential Duties and Responsibilities :

• Assist in identifying potential clients and new business opportunities.
• Conduct initial outreach and establish first contact with potential customers.
• Support sales presentations and product demonstrations.
• Maintain accurate records of customer interactions and sales activities.
• Respond to basic customer inquiries and escalate complex issues to senior team members.
• Assist in preparing sales reports and tracking performance metrics.
• Learn and understand the products/services offered by the organization.
• Help coordinate meetings and gather customer feedback.
• Participate in team strategy sessions.
• Contribute to customer satisfaction by ensuring timely follow-up and resolution of issues.

Additional Information:   
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html    
  
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.   
   

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.   

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023   

• CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.   

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.   

Diversity Matters   
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.   
  
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. 

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