Account Executive - SMB (USA Only - 100% Remote)

About Us

Close is building the modern CRM for small, scaling businesses - just like us. 

Today, we’re 100+ people across 22 countries. We’re united in our goal to help small businesses sell better by eliminating manual work and empowering them to focus on what matters most: relationships. 

Close sets our compass by our customers and our people. Sustainability is core to serving both; we care deeply about the health of our business and the wellbeing of our team. We’re bootstrapped - meaning we’ve accepted no outside funding - and fully remote since 2016. The way we’ve chosen to build our business allows us to chart our own course. 

Our team prioritizes impact, ownership, and quality. As a growing, remote-first company, we favor asynchronicity over meetings and we relentlessly prioritize work that moves the needle. We practice a mature approach to the workplace -- we expect our team to manage time effectively, communicate thoughtfully with teammates and customers, and produce great work.

About the Role

We began as Elastic Sales, a sales-as-a-service business where our team experimented with innovative sales tactics. Close was born from the need for condensed sales communication and CRM software to keep up with the team’s success (Fun fact: we were the first CRM to have built-in calling!) Along the way, we developed cutting edge sales practices, strong opinions, and a reputation as a leader in the small business CRM space.

Now, we are expanding our inbound sales team to handle a growing volume of high-intent leads. This Account Executive role will drive revenue growth by engaging, qualifying, and closing inbound prospects through multiple channels, including calls, texts, chat, and video. 

Today our lead flow is nearly entirely inbound. Our customers typically sign up for a 14 day trial or request to speak directly to Sales. Our customers are primarily small, scaling businesses and our deal cycle is roughly 2 weeks. We expect our AE team to manage around ~100 deals in a given month - with varying levels of service. 

You’ll report to our Sr. Director of Sales and Customer Success, Liz Stephany. You will partner closely with other Account Executives as well as our best-in-class Support and Success teams.

You are

• An Account Executive or Business Development Rep with 1-2 years of successful full-cycle sales experience.

• Familiar with the SaaS industry - knowledge of CRM, coaching, or marketing agency sectors is a plus!

• Experienced with using various sales strategies and channels, including LinkedIn, video, SMS, and chat.

• A quick learner of software and other sales tools to manage and optimize the sales process.

• Eager to learn and excited to explore new ways to improve sales effectiveness - we’re particularly excited about what AI can do for making sales teams more efficient and effective while giving them time to cultivate meaningful relationships with prospects! 

• Interested in building and maintaining prospect relationships with a customer-first mindset.

• Empathetic and curious - you’re eager to get to the root of prospect’s pain points and connect them with the right solution.

• Ambitious and driven - you're motivated to work hard and win.

• Proactive in seeking ongoing performance feedback and committed to continuous improvement.

• Based in the US (ET, CT, MT, PT).

You will

• Manage the full sales cycle, from lead qualification to closing deals, ensuring a seamless process.

• Engage in consultative selling by acting as a trusted advisor, understanding client needs and offering tailored solutions.

• Leverage technology using our CRM and other sales tools to track interactions and optimize your sales pipeline.

• Conduct multi-channel outreach and connect with potential customers via phone, email, LinkedIn, chat, and video.

• Drive conversions by emphasizing speed-to-lead and chatting live with high-intent leads on our website.

• Conduct experimentation by testing AI-powered sales strategies.

Benefits

• Competitive compensation including an organization-wide goal-based bonus

• Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break and Summer Holiday Break. Each year with the company, you’ll receive 2 additional PTO days

• Paid Parental Leave for primary and secondary caregivers

• Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical 

• Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents)

• 401k (US residents): We match 6% contributions with immediate vesting

Our Values

Build a house you want to live in - Examine long-term thinking and action

No BS - Practice transparency and honesty, especially when it’s hard

Invest in each other - Build successful relationships with your coworkers and customers

Discipline equals freedom - Keep your word to yourself and others

Strive for greatness - Constantly challenge yourself and others

Learn More

Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint. 

Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2025, we’re headed to Paris, France. 

Explore our product. You can watch a ten-minute video demo on our home page.

Our Hiring Process

We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume.

While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying on AI tools when completing an application. Every application is read closely by humans and any obviously AI generated applications will be disregarded.

Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. 

If you progress to the interview process, you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.

Compensation Range: $100K - $130K

#BI-Remote