Developing software for the healthcare and public safety industries, ESO leverages data and insights to empower first responders and front-line workers. The fast-growing company serves thousands of emergency medical services (EMS), fire departments, hospitals, and state/federal organizations across North America. ESO’s mission, to improve community health and safety through the power of data, inspires ESO’s employees to “be human first” while supporting professionals whose needs evolve constantly, and whose efforts save lives every day. At ESO, a flexible work culture — which includes team-building events, a competitive PTO policy, and continued education opportunities — ensures that no employee feels left behind.
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At a glance
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AWARD-WINNING
One of Built In’s top 100 Best Places to Work in Austin
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INTRACOMPANY INITIATIVES
Culture committees with representatives from multiple locations, focused on promoting a positive culture and environment
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PAID VOLUNTEER TIME
Employees encouraged to give back to the community through paid volunteer days
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HEALTH & WELLNESS
$250 reimbursement for all employees can be used for gym fees, nutritionist appointments, exercise equipment and more
Featured employees
COMMON GOALS
Accessible support by employees, for employees
Over the past two years, Harish Nookala has grown ESO’s healthcare support team while working to evolve its new hire training program. From understanding the uses of ESO’s software to learning how to assist customers, this more accessible onboarding process — designed to ramp up staff within 30 days — is Nookala’s pride and joy. He feels empowered by its success, and by the manner in which managers are encouraged to take point on such initiatives while building out their own unique, tight-knit team cultures. His door is open to colleagues, whose insights inform his approach to channel support.
Harish Nookala
Senior Manager of Healthcare Support and Channel Management
We’re all here to accomplish the same goal. We all strive in our individual efforts to help reach that goal.
MODERN ADVANCES
Leading the way in healthcare software solutions
Bryan Brown
Senior Director of Engineering
ESO’s health and safety ecosystem has grown rapidly — as has its ability to analyze incident, transport and outcome data. At a technical level, engineers receive full Pluralsight licenses and primarily leverage C#/, .NET and TypeScript for application development; products are built with an Azure cloud-native, microservice architecture, allowing for portability and scalability intended to accommodate global expansion. Repeatability and longevity are factors its engineers constantly keep in mind, knowing the solutions they develop will have life spans beyond one specific project.
Each engineer is given time for continuous learning. Additionally, teams regularly participate in lunch & learn sessions to share their knowledge with other engineering teams.
A CULTURE OF CARE
Paying it forward pays off
ESO's culture is about putting people first. From executive leadership to individual contributors, everyone is essential, and the company’s approach to hires, promotions and role changes reflects ESO's resolve to help others realize their potential. Now on her fourth role in five years, Lacey Thompson says ESO believed in her from day one. From technical troubleshooting for ESO’s product suite as a tier-1 support representative to story-writing and relationship-building as a business analyst, Thompson has honed skills and strengths ESO leaders recognized in her before she saw them in herself.
Lacey Thompson
Integration Engineer
I can’t say enough about what this company has done for my career. It’s been life-changing.
The Integration Engineer will create integration solutions for clients during onboarding, focusing on software configuration, API management, and troubleshooting integration challenges. Responsibilities include designing integration setups, maintaining data flows, documenting processes, and collaborating with clients and internal teams on technical requirements.
The Implementation Specialist for CAD is responsible for managing customer onboarding, ensuring successful implementation and configuration of CAD applications. This role includes coordinating with clients, resolving escalations, and developing processes to enhance customer satisfaction while adhering to productivity metrics.
The Implementation Specialist for Billing is responsible for managing the onboarding process for customers, ensuring successful implementation of the billing application, coordinating tasks with both customers and internal teams, and addressing any implementation risks. The role requires excellent communication skills, attention to detail, and the ability to develop and suggest improvements in processes to enhance customer satisfaction.
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