Search the 4 jobs at ESO

The Customer Success Manager will connect with customers, helping them manage post-deployment integration challenges, ensure product adoption, drive customer satisfaction, and explore upselling opportunities while leveraging data for improvements. They will serve as a primary contact, advocate for the product, and work closely with sales and operational teams.

The Integration Engineer will create integration solutions for clients during onboarding, focusing on software configuration, API management, and troubleshooting integration challenges. Responsibilities include designing integration setups, maintaining data flows, documenting processes, and collaborating with clients and internal teams on technical requirements.

The Implementation Specialist for CAD is responsible for managing customer onboarding, ensuring successful implementation and configuration of CAD applications. This role includes coordinating with clients, resolving escalations, and developing processes to enhance customer satisfaction while adhering to productivity metrics.

The Implementation Specialist for Billing is responsible for managing the onboarding process for customers, ensuring successful implementation of the billing application, coordinating tasks with both customers and internal teams, and addressing any implementation risks. The role requires excellent communication skills, attention to detail, and the ability to develop and suggest improvements in processes to enhance customer satisfaction.