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The Senior Director of Customer Success at CertifID will lead customer success initiatives, drive customer satisfaction and retention, establish scalable processes, and foster team development to ensure goals are achieved. Key responsibilities include team leadership, optimizing customer engagement, and enhancing cross-functional collaboration.

The Senior Account Manager will maximize existing customer accounts through renewal, upselling, and cross-selling initiatives. Responsibilities include managing renewals, developing strategic account plans, introducing new products, executing negotiations, and collaborating with internal teams to enhance customer experience.

The Customer Success Manager will be the primary contact and advocate for a portfolio of Mid-Market and SMB Customers, managing onboarding and ongoing customer engagement to ensure successful usage of CertifID’s technology. Responsibilities include relationship building, employee training, driving customer engagement, identifying risks, and serving as a liaison between customers and the Product Team.

The Senior Director of Customer Success at CertifID will lead a team focused on customer satisfaction, retention, and growth. They will standardize engagement models, optimize processes for efficiency, and drive adoption strategies while fostering cross-functional relationships to enhance the customer experience and support organizational growth.

The Senior Account Manager will maximize existing customer accounts through renewal, upsell, and cross-sell initiatives. Key responsibilities include managing the renewal cycle, developing strategic account plans, negotiating contract values, collaborating with internal teams, and engaging with decision-makers to promote customer satisfaction and retention.

As a Customer Success Manager at CertifID, you will manage customer relationships, oversee onboarding, and enhance customer engagement. You will train clients on CertifID's technology, develop success plans, advocate for customers, and identify risks to satisfaction.