Search the 10 jobs at Canva

The Head of B2B Sales Technology will lead the design and optimization of systems and processes to enhance efficiency within Canva's Sales and Customer Success teams, ensuring strategic alignment and growth. Responsibilities include strategy development, stakeholder collaboration, trend analysis, team leadership, and process enhancements.

The Strategic Customer Success Manager at Canva focuses on enhancing relationships with key customers in North America, driving customer satisfaction post-sale, identifying growth opportunities, mentoring teams, and collaborating across departments to ensure clients are informed about new features.

The Enterprise Customer Success Manager at Canva is responsible for nurturing relationships with enterprise accounts, driving customer satisfaction, identifying growth opportunities, and collaborating with teams to ensure clients are informed of product updates and improvements.

As a Commercial Legal Counsel at Canva, you will manage and negotiate commercial contracts, respond to legal requests, and advise on contract improvements. You will work closely with Sales, Procurement, and strategic partnerships while ensuring compliance with industry regulations and data privacy laws.

The role involves leading account planning, managing sales pipelines, fostering customer relationships, and offering tailored solutions using Canva's products. The Account Executive will be responsible for navigating complex business challenges, conducting sales cycles, and collaborating with cross-functional teams to enhance customer experiences.

In this role, you will develop an AI/ML strategy, lead the machine learning development of a natural language processing system, and collaborate with product and engineering teams to improve customer support at Canva. Responsibilities include building and deploying ML models and mentoring fellow engineers.

In this role, you will define and execute a Customer Success operations strategy, optimize processes, and analyze customer data to enhance onboarding, retention, and satisfaction. You'll also manage CS tools, collaborate cross-functionally, and develop KPIs to ensure alignment with company goals.

The role involves owning the school district lifecycle, fostering relationships with district administrations, serving as an ambassador of Canva for Education, providing value to customers, understanding the Canva user lifecycle, identifying trends, and driving retention within districts.

The Staff Machine Learning Engineer will lead the development of AI/ML strategies to enhance customer support experiences at Canva, focusing on natural language processing systems, collaboration with product and engineering teams, and building machine learning models.

The Senior Commercial Counsel will enhance Canva's contracting strategy for its Enterprise product, lead a team negotiating contracts, provide guidance on trends affecting enterprise contracting, and collaborate with internal stakeholders to support go-to-market initiatives.