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In this role, you will lead the development of AI/ML strategies to enhance customer support at Canva, partner with product and engineering teams, and oversee the implementation of natural language processing systems. Your experience with machine learning models, collaboration skills, and ability to mentor other engineers will be vital for success.
The role involves owning the school district lifecycle, fostering relationships with district administrations, serving as an ambassador of Canva for Education, providing value to customers, understanding the Canva user lifecycle, identifying trends, and driving retention within districts.
In this role, you will define and execute a Customer Success operations strategy, optimize processes, and analyze customer data to enhance onboarding, retention, and satisfaction. You'll also manage CS tools, collaborate cross-functionally, and develop KPIs to ensure alignment with company goals.
