Jobs at Braze

Own strategic enterprise customer accounts, driving adoption, renewals, retention, expansion, advocacy, and customer value. Serve as a trusted advisor and escalation point, develop success plans, coordinate internal support teams, provide strategic marketing guidance, synthesize product feedback, and mentor junior customer success colleagues. The role manages complex international accounts, often involving senior stakeholders and significant contract values, with potential international travel.

Own strategic enterprise customer accounts, serving as a trusted advisor and driving adoption, renewals, retention, expansion, and advocacy. Develop success plans, provide strategic guidance, coordinate cross-functional support, escalate issues, and synthesize product feedback. Mentor junior Customer Success colleagues and temporarily support at-risk or high-opportunity accounts. Manage complex international relationships with senior stakeholders at major SaaS customers and travel internationally as needed.

Leads the design, development, and rollout of integrations and data pipelines for BrazeAI Decisioning Studio. Builds fault-tolerant, event-driven ingestion and activation systems across warehouses, APIs, file drops, and streaming sources. Owns production reliability, observability, incident resolution, multi-region compliance, and data residency. Partners with data science and product teams, mentors engineers, and establishes technical direction and engineering standards.

Own the partner sales motion across an AMER territory by aligning technology, delivery, and marketplace partners with strategic customer opportunities. Build account maps, activate partners in co-sell deals, drive joint business planning, improve customer retention, advise sales leadership, develop executive relationships, coach account executives, identify ecosystem gaps, and mentor regional partner sales managers. Success is measured by pipeline and revenue generated through partners.

Owns end-to-end customer implementation engagements, combining project delivery with technical architecture and integration work. Designs SDK and API solutions, manages scope and timelines, resolves technical and project risks, and aligns customer stakeholders, agencies, and internal teams. Translates requirements into technical plans, drives adoption and success metrics, documents integrations, delivers enablement workshops, and improves delivery processes. The role requires strong communication, project management, customer-facing consulting, and hands-on technical expertise.

Build and own features for Braze’s high-scale user segmentation system. Develop Ruby on Rails backend and React frontend functionality, optimize MongoDB and ClickHouse queries, write automated tests, review code, collaborate cross-functionally, and participate in on-call support. The role requires ownership of medium-sized projects and work on complex, high-throughput data systems.

Own and grow strategic enterprise customer relationships through renewals, upsells, cross-sells, and expansion. Develop account strategies, build executive relationships, identify whitespace opportunities, coordinate cross-functional teams, and drive customer adoption, retention, and revenue growth. The role requires expertise in enterprise SaaS sales, complex organizations, digital marketing technology, CRM tools, and executive-level presentations.

Coordinates web marketing workstreams across SEO/AEO, CRO, and quarterly launches. Responsibilities include facilitating meetings, tracking actions, maintaining backlogs and roadmaps, preparing stakeholder updates, escalating blockers, coordinating launch dependencies, and supporting leadership decisions. The role requires strong communication, organization, follow-through, and proficiency with project tracking tools while working cross-functionally without formal authority.

Serve as a technical thought leader and trusted advisor during the sales process for Braze’s MEGS segment. Present product capabilities, including BrazeAI, through technical storytelling; develop customer solutions; partner with sales, marketing, security, and product teams; support sophisticated prospects; and mentor Solutions Consultants. The role combines presales consulting, sales engineering, strategic vision, product expertise, and customer-facing communication, with travel up to 50% during peak periods.

Serve as a trusted technical advisor during the sales process for Braze’s financial services customers. Lead product demonstrations, communicate Braze capabilities and best practices, support strategic customer engagements, and position AI and marketing technology solutions. Partner with sales, marketing, security, and product teams while mentoring Solutions Consultants and contributing technical thought leadership across the financial services segment. The role requires travel of up to 50% during peak periods.

Staff Software Engineer leading the architecture, development, and operation of Braze’s large-scale user segmentation systems. Responsibilities include building real-time data pipelines, APIs, and customer-facing dashboard capabilities; owning product direction and core system performance; mentoring engineers; driving technical initiatives; and improving reliability, cost, and scalability. The role involves close collaboration with product and engineering teams and supports systems processing billions of users daily.

Leads Braze’s lifecycle marketing strategy across prospect and customer audiences, overseeing onboarding, product adoption, engagement, retention, and expansion programs. Builds and develops a high-performing team, establishes segmentation and measurement frameworks, drives experimentation, and partners cross-functionally with Product, Customer Success, Revenue, and Marketing teams. The role also advances AI-enabled personalization, marketing automation, and scalable customer journey programs.

Lead end-to-end deployment of Braze AI decisioning solutions, including use case design, operating model definition, technical configuration, integration architecture, workshops, and UAT. Manage customer stakeholders, deliverables, risks, and executive communication while improving deployment processes and playbooks. Contribute conceptual machine learning and architectural expertise and influence the product roadmap through customer insights.

Own the customer proof-of-concept program for the Solutions organization. Design POC methodologies, intake criteria, timelines, success standards, resourcing models, operating cadences, escalation frameworks, playbooks, and reporting. Monitor program metrics, identify bottlenecks, improve cycle time and win rates, and coordinate with Sales, Solutions Consulting, Product, and Engineering. This is an individual contributor role focused on program operations rather than managing individual customer engagements.

Build, maintain, and evolve Braze’s Kafka-based Currents data export system, processing tens of billions of messages daily. Lead projects from concept through production, improve high-scale distributed systems, collaborate closely with engineers, mentor teammates, and address challenges involving event pipelines, microservices, and near-real-time data streaming.

Build and maintain high-scale email delivery infrastructure, personalized messaging systems, subscription REST APIs, preference-management web pages, customer email-domain dashboards, and reporting data systems. Improve performance, resilience, and scalability; develop features; contribute to architectural decisions; and provide technical guidance within a collaborative engineering team.

Own complex email infrastructure and onboarding operations, including IP pool strategy, capacity planning, technical escalations, deliverability optimization, process improvement, compliance frameworks, tooling enhancements, and operational metrics. Partner cross-functionally with Product, Engineering, Sales, Success, and email teams to scale reliable customer outcomes. Mentor teammates and drive automation, root-cause analysis, and operational excellence.

Leads a North American team of Enterprise Account Managers responsible for SaaS upsells, cross-sells, AI adoption, and customer expansion. The role includes recruiting and developing talent, building sales processes, identifying install-base opportunities, negotiating with customers, coordinating cross-functionally, and participating in customer engagements. Success requires strong commercial, legal, technical, and business acumen in enterprise SaaS or AI sales.

The Financial Analyst II will serve as the FP&A business partner to the CIO organization. Responsibilities include technology budgeting, forecasting, long-range planning, financial modeling, variance analysis, monthly close support, reporting on cloud and infrastructure investments, and presenting insights to finance and technology leadership. The role also supports scenario analysis, cost optimization, contract analysis, and strategic technology initiatives.

Manage and expand relationships with emerging enterprise customers by identifying cross-sell and upsell opportunities, partnering with account executives and internal teams, and closing opportunities up to $75,000. Analyze product usage, coordinate feature adoption, achieve quarterly upsell and renewal targets, and engage customers onsite occasionally. The role requires SaaS sales or account management experience, quota-carrying experience, enterprise selling skills, executive presentation abilities, and CRM proficiency.