The idiom of “stick to what you know” might be the antithesis of Invoice Home’s company culture.
With just a few dozen employees but over 10 million users worldwide, the role of each teammate at Invoice Home is vital to the success of the business. That can mean jumping in to help when there is an issue or, for Recruitment Manager Carly Pinsonneault, it can mean using an interest to help the team grow.
“I've always been a people person and was interested in starting recruitment for the company,” said Pinsonneault. “I have now hired a new wave of four marketers, one Japanese localization specialist and an executive assistant to support the CEO and chief technology officer.”
Pinsonneault was able to shift her role into recruitment by setting aside time for research and tactical planning as the company started to hire in the United States — all with the support of leadership.
Built In spoke with Pinsonneault to learn more about Invoice Home’s supportive environment.
Invoice Home is a billing and invoicing service for small businesses and freelancers seeking to grow their business or start a new one.
Describe Invoice Home’s company culture in one word.
“Supportive” describes our team’s collaborative work style. With the startup-structured environment, we all find a place in each project to develop our own skills and create the most successful outcome.
Recently, we ran into an issue with our customer support requests being sent to our spam folders, causing over 800 emails to go unanswered. Without hesitation, all teams hopped on the project even if it was not considered a responsibility under their job title. We were able to get the issue resolved in just a day, when the customer support team could have been working on this issue for more than a week.
“We all find a place in each project to develop our own skills and create the most successful outcome.”
How long have you been with the company, and what professional growth or development have you seen in that time?
I have been with Invoice Home for just under two years now. Originally, I was hired as a marketing specialist when our company moved from Europe to the United States. With the growth of customers came the demand for internal growth, as well.
When I took on recruitment projects, I had the freedom to do whatever I could to get these positions filled — legally, of course — which allowed me to research and find the best process for our team and company. Through lots of research and trial and error, I created a recruitment process and onboarding and training program for the Austin office. I have done a lot of legal research to make sure we are doing everything by the book along with building relationships and honing in on my communication skills. This company and team has really allowed me to grow not only professionally but personally as a self-starter.
