Top Customer Success Jobs in Austin, TX
As an Owner Relations Agent, responsibilities include answering owner inquiries, logging them in a tracking system, building relationships with clients, and developing new skills. The role requires proficiency in Microsoft Office and oil and gas software programs.
The Customer Success Manager (CSM) at Rapid 7 acts as a trusted advisor for customers, ensuring they maximize the value from their investment in R7 products and solutions. Responsibilities include relationship management, product expertise, domain expertise, customer advocacy, risk mitigation, and tracking performance metrics.
The Vetting Specialist is responsible for ensuring the accuracy of organization/charity records in the company database. Requires attention to detail, problem-solving skills, web research, and strong communication. Responsibilities include initial point of contact, efficiency in meeting SLAs, managing customer inquiries, collecting documentation, and escalating complex issues. Qualifications include client-facing experience, exceptional communication skills, professionalism, self-motivation, Microsoft 365 proficiency, and analytical skills.
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A Customer Success Manager role at Closinglock, responsible for building, retaining, and growing a book of business comprising Closinglock's largest customers. The role involves being the voice of the customer within the company and liaising with sales, services, product, and engineering teams to ensure customers realize value from Closinglock and achieve their business goals.
The Help Desk Analyst/Customer Support role at findhelp involves providing direct and indirect support to seekers, customers, and CBOs. Responsibilities include incident triage, resolving helpdesk incidents via various channels, maintaining ticket backlog, training on new product features, and collaborating on interdepartmental projects.
As a Customer Success Manager at KaiNexus, you will proactively assist organizations in achieving their continuous improvement goals by managing accounts, developing strategic success plans, and deepening customer relationships.
The Director of Technical Client Services is responsible for managing a delivery team, ensuring successful project delivery, and maintaining client relationships. They will also collaborate with key clients to provide strategic advice and identify growth opportunities. This role requires excellent communication and problem-solving skills.
Voice Intelligence Specialist I at Realtor.com specializing in call analysis, brand integrity, and compliance. Utilizes speech analytic tools, maintains high customer satisfaction levels, and implements best practices for revenue gains. Requires 3+ years of call center experience and proficiency in GSuite and Microsoft Excel.
The Platform Operations Engagement Specialist at CrowdStrike will be responsible for managing customer projects, coordinating with internal teams, and advocating for customer needs. They will also assist in partner relationship management and technical vetting. This role requires a Bachelor's degree and 4+ years of experience in IT deployments or managing customer engagements in an end-user environment.
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The Product Support Representative is responsible for providing exceptional customer support through phone and email inquiries, resolving customer issues, collaborating with team members, and suggesting improvements in the support experience.
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