Senior Payment and Fraud Specialist / Manager
Company Overview
Austin Capital Bank (ACB) is a rapidly growing community bank with an emphasis on technology. Located in Austin, Texas, we are one of the best performing banks in the country and a nationwide leader in consumer-friendly, responsible financial innovation.
Austin Capital Bank serves its customers and partners from a position of strength. We steward our bank with integrity and meticulous attention to detail, for our customers, partners, and stakeholders. We are consistently one of the best performing financial institutions in Texas and the country and regularly rated at the top of our industry. We have been recognized in the Inc. 5000 list of the most rapidly growing privately held companies in the United States.
Austin Capital Bank’s family consists of Community Bank, and FinTech divisions.
Our Core Values
We are nice folks, but unapologetically fierce competitors in the marketplace who work as a team. Every member of our team embodies our core values. We work, hire, fire, and promote by these values.

• Take Initiative – A bias to action
• No Big Egos – Self-confidence with humility
• Honesty – Direct forthright communication
• Wicked Smart – Intellectually and emotionally self-aware

If your favorite pronouns are “I” and “me”, you won’t be a great fit.
Job Summary
We are seeking an experienced Senior Payment and Fraud Specialist to join our team. In this critical role, you will be responsible for developing and monitoring payment and fraud risk strategies. You will engage with business units to understand the capabilities of our proprietary technology platform, define the business strategy roadmap, and lead the development of fraud detection and prevention processes, strategies, and controls. Your role will balance customer experience with operational and product P&L impacts, enhancing fraud detection while minimizing losses.
Key responsibilities include evaluating new tools and processes to enhance detection and prevention, monitoring strategy performance, and reporting on overall fraud losses. You will reconcile key performance and risk metrics and provide summaries of portfolio performance for our Executives and Business Partners. You will drive reductions in fraud losses through effective rule and model management, analytics, and partnerships with fraud operations and external vendors.
This role requires a strong background in digital and traditional banking payments fraud and the ability to work with business units to reengineer processes for quicker fraud detection and prevention. Autonomy and decision-making capability are crucial as you will be entrusted with making impactful decisions.
Essential Job Functions

• Evaluate emerging digital payment methods and channels.
• Review traditional payment methods and channels for potential customer experience and fraud improvements.
• Develop best practices and processes for fraud scoring rules, strategies, and business improvements to reduce fraud activity and chargebacks.
• Implement anti-fraud processes to prevent fraudulent payments and account registrations.
• Collaborate with fraud solution vendors to drive control changes.
• Define and document business cases, requirements, processes, and methodologies to support fraud prevention systems.
• Lead complex cross-functional initiatives, adept at managing cross-functional teams to make strategic decisions and execute effectively.
• Provide recommendations to management for improvements to various projects, tasks, and objectives, describing business problems/solutions.
• Assist with developing, implementing, and monitoring fraud prevention initiatives including concentration analysis and establishment of exposure limits.
• Partner with analytics, risk operations, and technology groups to identify data sources and develop processes for capturing required data.
• Serve as the project lead on strategic fraud prevention projects.
• Participate in integration task forces for strategic projects.
• Perform other duties as assigned.

Required Experience

• Extensive experience in real-time and emerging payments fraud (debit, credit, prepaid cards, ACH, and wire).
• Strong knowledge of the fraud management lifecycle and industry trends.
• Experience in Financial Services or FinTech.
• Proficiency in SQL for querying databases and analyzing data. Knowledge of Snowflake is a plus.
• In-depth understanding of project management and business process reengineering.
• Minimum of 5 years of relevant experience.

Education

• Bachelor's Degree in Finance, Statistics, Economics, Information Technology or related field required

Skills

• Comprehensive knowledge of the Bank's fraud prevention controls, risk processes, systems, and data environments.
• Advanced skills in business process analysis and reengineering.
• Proven ability to track, prioritize, and drive multiple concurrent projects to success.
• Strong analytical and organizational skills; ability to solve complex problems by reviewing related information.
• Ability to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and customer experience.
• Effective management and control of workflows to meet required timeframes and quality standards.
• Experience in creating and presenting business cases to Executives for funding approval.
• Excellent project management skills.
• Strong business process optimization focus.
• Solid interpersonal and partnering skills to facilitate effective working relationships.
• Deep understanding of the financial industry, risk management, fraud, and/or information security.
• Adaptability to rapidly changing fraud environments and ability to prioritize deliverables.
• Capability to condense information and transform technical data into easily understandable concepts for business units.

Additional Qualifications and Requirements
Technical and Analytical Skills

• Data Analysis and Modeling: Expertise in statistical modeling, machine learning techniques, and advanced data analysis for fraud detection.
• Programming Languages: Proficiency in Python or R for developing and refining fraud detection models.
• Data Visualization: Experience with Tableau, Power BI, or similar tools for fraud reporting and metrics presentation.
• API and Big Data: Knowledge of API integration for fraud systems and familiarity with big data technologies like Hadoop or Spark.
• Fraud Detection Tools: Proficiency with tools such as SAS Fraud Management, FICO Falcon, or Actimize.

Fraud Prevention Expertise

• Fraud Detection Tools: Experience with leading fraud detection tools and how to integrate them with internal systems.
• Machine Learning Models: Ability to develop and refine machine learning models for anomaly detection and predictive analysis.
• Risk Scoring: Proficiency in developing and implementing fraud risk scoring models.
• Emerging Threats: Awareness of emerging fraud threats and trends in digital payments, such as synthetic identity fraud and account takeover.

Regulatory Knowledge

• Regulatory Compliance: Strong knowledge of regulatory requirements and standards related to fraud and financial crimes (e.g., AML, KYC, GDPR).
• Industry Standards: Familiarity with industry standards and guidelines from organizations such as PCI DSS, NACHA, and FFIEC.

Leadership and Project Management

• Leadership Skills: Demonstrated leadership abilities in managing and mentoring fraud teams, including setting goals and performance management.
• Strategic Planning: Experience in strategic planning and executing fraud prevention initiatives aligned with business goals.
• Cross-Functional Collaboration: Proven ability to work collaboratively with IT, risk, compliance, and business teams to develop fraud prevention strategies.
• Stakeholder Management: Strong stakeholder management skills, capable of presenting complex data to executives and negotiating with vendors.

Communication and Soft Skills

• Communication: Exceptional communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical stakeholders.
• Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and mitigating fraud risks.
• Customer Focus: Ability to balance fraud prevention with maintaining a positive customer experience.
• Negotiation Skills: Proven ability to negotiate with external vendors and partners for fraud prevention solutions and services.

Certifications

• Professional Certifications: Relevant certifications such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or Certified Information Systems Security Professional (CISSP) are highly desirable.

Continuous Improvement

• Innovative Mindset: A mindset geared towards continuous improvement and innovation in fraud detection methodologies and technologies.
• Adaptability: Flexibility to adapt to new challenges and technologies in a rapidly evolving fraud landscape.

Preferred Experience

• Global Experience: Experience working in global or multi-national environments, understanding the nuances of international payments and fraud risks.
• High-Volume Environments: Experience in high-volume transaction environments such as e-commerce, payment processing, or digital banking.

We offer a dynamic environment where you will play a key role in our bank's growth and fraud risk reduction. Join us and make a difference in preventing fraud while ensuring a positive customer experience.