JOB DESCRIPTION

• Process improvement
• Systems health and optimization
• ARR data quality and validity
• Relationship management with various Renewal & Customer Success stakeholders
• Lead a project with specific business value milestones
• Execute on project outcomes and operationalize to scale
• Thorough understanding of current processes and business needs
• Lead continuous improvement mindset with business value at core
• Responsible for identifying and implementing changes to reduce inefficiencies throughout S&A renewals, across sub-COUs
• Document process improvement impacts
• Work closely with enablement function to drive efficient change management
• Systems health and optimization
• Continuous education of CRM best practice across the CSS/Renewals organization
• Detailed understanding of UL's systems limitations and capabilities
• Develop business systems flow in direct relation to process improvements
• Develop trusted and collaborative relationship with Commercial Operations
• ARR data quality and validity
• Strong understanding of ARR calculations
• Thorough understanding of process and systems flow impacts to true ARR data
• Works closely with the Budget & Planning Rev Ops function
• Support Renewals & CSS organization through the ARR reporting journey
• Relationship management with various Renewal & CSS stakeholders
• Manage cross functional relationship to drive business value measured outcomes
• Act as an influencer of progress based on project and operational milestones
• Listen, collaborate, and educate the CSS/Renewals organization team members (in collaboration with the enablement function)
• Create a strong, trustworthy, and effective r elationship with CSS/Renewals management team members
• Drive collaboration to manage the process and systems roadmap for Renewals & CS organization
• Stay current on S&A sales results, operations updates and business strategy
• Execute on management and personal annual goals

What you'll experience working at UL:

• Mission: For UL Solutions, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
• People: Ask any UL Solutions employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: All employees at UL Solutions are eligible for annual bonus compensation. The target for this position is 10% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level.
• We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
• Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.
• The application deadline for this position is 5/15/2025

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QUALIFICATIONS

• University Degree (Equivalent to Bachelors Degree)
• 5+ years of directly related experience.
• Proficient in Excel
• Strong written and verbal communication skills
• Strong mathematical and analytical skills
• Ability to work on issues of diverse scope where analysis of situation or data requires a variety of factors, including understanding the sales process.
• Creative and innovative thinking to problem solve and streamline processes.
• Communication and coordination skills to work with different teams to share data, influence decision making, etc.
• Requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules to senior level management and customers.