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As a Complaints Officer at Wise, you will investigate and resolve customer complaints, ensuring timely resolutions while understanding regulatory obligations. You'll analyze systemic issues, communicate clearly with teams, use internal tools effectively, and maintain proper records. A customer-first approach is essential, along with engaging in continuous training and process improvement.
The Performance Marketing Specialist will oversee Wise’s audio advertising program, managing campaign setup, performance monitoring, and reporting. The role involves collaborating with various teams, maintaining relationships with partners, and leveraging data to enhance marketing efforts on audio platforms.
The Workforce Management Senior Specialist will develop and implement strategies for scheduling agents, analyze data to forecast staffing needs, collaborate with teams to improve processes, train junior staff, and monitor performance metrics to enhance operational efficiency.
The Senior Implementation Manager will lead major implementation projects for banks and businesses, ensuring on-time, high-quality delivery. This role involves problem-solving, managing risks, and building relationships with partners while navigating both business and technical contexts.
The High Volume EDD Specialist at Wise will perform due diligence on business customers, ensure compliance with verification processes, communicate effectively with clients, and support regulatory audits. Key duties include risk assessment, documenting findings, and collaborating with various teams to uphold compliance standards while addressing inquiries from management and peers.
The Senior Customer Success Manager at Wise will be responsible for managing operational relationships with partners, driving strategic improvements, analyzing performance data, and leading changes to enhance operational efficiency. This role demands collaboration across various teams and a strong focus on customer-first service delivery.
The Senior Diversity, Equity & Inclusion Specialist will manage DEI projects across the Americas, ensuring policies are inclusive and compliant with regulations. The role involves collaborating with People and functional teams, tracking progress, and driving DEI impact while addressing local contexts and industry trends.
The Senior Presales Consultant at Wise will drive sales by understanding customer requirements and providing tailored payment solutions. They will work with sales and product teams to create solution presentations, demos, and collateral, while acting as a trusted advisor to executives at partner banks and enterprises. This role involves influencing product roadmaps based on customer feedback and participating in the global expansion of the presales function.
The Sanctions Advisory Senior Manager will lead the development and implementation of sanctions risk frameworks, enhance compliance processes, and collaborate with various teams to improve sanctions controls at Wise. This role involves proactive risk management, senior management reporting, and representing Wise in regulatory discussions.
The Senior Regulatory Compliance Manager will mitigate compliance risks through effective oversight and maintenance of systems, collaborating with operational, finance, product, and engineering teams. Responsibilities include providing guidance on regulations, maintaining compliance frameworks, executing risk assessments, and enhancing compliance monitoring.
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