Operations Coordinator

Fathom5 is a defense technology company building Brilliant Machines™ headquartered in Austin, Texas. We believe that our in-person work environment is a cornerstone of our success, and have teams in Austin, Texas; Cody, Wyoming; and Washington D.C.

Our Company was launched in 2018 and has achieved uninterrupted growth for six consecutive years. Underpinning this growth is a talented and hardworking Finance & Administration department that oversees all aspects of running the business. These duties include accounting, human resources, information technology, and operations. We are hiring for an energetic, detail-oriented Operations Coordinator to support this team.

This job has a high ceiling for growth and is a good fit for someone seeking to expand their knowledge of how to operate a small business. You will be part of a dynamic environment, coordinating with different groups and leaders in the company to make data-driven business decisions that make our internal operations more efficient.

This new team member will have the following focus areas:

· Support the Finance and Administration Department as we work to operate Fathom5 more efficiently

· Coordinate with internal teams to identify areas to streamline business operations through information sharing, process improvement, and policy development

· IT Coordination

Our new Operations Coordinator will report to the Fathom5 Director of Finance & Administration, who has 30 years’ experience as a Certified Public Accountant and leadership across multiple business sectors. We are a learning organization, focused on the development of our teammates. Therefore, our Director of Finance & Administration builds a tailored professional growth plan for each member of her team, and new challenges will present frequent opportunities for our Operations Coordinator to learn additional skills and take on greater responsibilities.

The Fathom5 Operations Coordinator will support the following broad responsibilities on the Finance & Administration team:

• Coordinate with stakeholders including program managers, IT, and finance to draft policies related to business operations, purchasing, and knowledge management to create simple, scalable, and repeatable processes that make the business more efficient
• Identify bottlenecks and blockers in project operations and coordinate with project managers to create solutions and processes to reduce inefficiency across the organization
• Coordinate with external vendors to procure data and reports to help project managers make more informed decisions
• Collaborate with all departments to create dashboards and reports to support decision making throughout Fathoms. Skills in retrieving data, examining it for trends, and presenting it to others will create a road to success in this area
• Work with managers and team leads to investigate and/or supply cost, work hour, and other data used in our billable and R&D projects

The Fathom5 Operations Coordinator will coordinate the company’s IT activities.

• Work with a small team to implement effective information systems and interact with users to determine whether their needs are being met
• Create and publish the policies and procedures we use to manage our IT assets and other Information Systems in line with industry and best practices, including the Cybersecurity Maturity Model Certification (CMMC), National Institute of Standards and Technology (NIST) Controls, and other legal and regulatory compliance required of Department of Defense (DoD) contractors
• Ensure that our Cloud Engineers are properly managing their configuration and Infrastructure-as-Code(IaC) in accordance with our change management policies
• Gather and use data to help plan a technology refresh program for the company

The Fathoms Operations Coordinator will lead small internal teams to deliver internal software tools.

• Learn and eventually help coach Fathom5’s unique approach to requirements driven agile project managements
• Manage the battle rhythm for key internal products teams, including our new cloud-based development environment CUTIE
• Own the planning backlog for these projects and function in a role similar to a SCRUM Master in clearing hurdles to team execution

The Fathom5 Operations Coordinator position requires:

• Clear and effective communication – Written and oral communication skills sufficient to accurately convey detailed information to both internal and external audiences.
• Quick learning and problem-solving – The ability and desire to learn new skills and then swiftly enact effective processes and solutions.
• Empathy – This is a people-focused role, and the ability to empathize and understand the needs and desires of current and prospective team members is essential.
• Initiative – The desire to lead by example through hard work, dedication to completing a task, and the self-reliance to figure out how a new requirement might be addressed.
• Team-first mentality – The ability and desire to work in a team environment.
• Startup Stamina – Fathom5 is changing the world at the intersection of industrial systems and advanced software. Sometimes changing the world requires long hours, standing for full days at events, and medical clearance for light labor, as well as occasional travel.
• Onsite Attendance - Key to your success in this role is a desire to be around people, in the office. We support focus days, out of the office, on a case-by-case basis, but this is an in-office position.

Qualifications:

• BS/BA from an accredited university.
• 1-3 years of business analysis, project management, and/or IT experience. Work history should demonstrate experience in planning, organizing, and completing assignments, being a self-starter, collaborating to prioritize projects, and being a hard worker.
• Strong written, verbal, and interpersonal communication skills will be demonstrated in the job screening process through writing samples, Excel proficiency examples, and oral interviews.

Ultimately, the Finance and Administration Department exists to support all Fathom5 departments with improved timeliness, efficiency, and accuracy of business processes. A top-tier Operations Coordinator  wants to learn about all processes in the company and make them better. This team member is personable and punctual, enjoys a diverse set of tasks, and can leverage their ideas and experience to streamline the operations of the company.