How You’ll Support Our Mission 

Our vision is to provide our customers with meaningful information that leads to actionable outcomes, improving community health and safety through the power of data. As a member of ESO’s product team, you will be collaborating with our hospital product domain, business stakeholders, subject matter experts, and engineers to support our customers’ in achieving success with adherence to regulatory compliance requirements of regional, state, and national data standards. The ideal candidate has a passion for data and learning new product technologies. 

Reporting to the Product Manager of Registry Compliance, you will be part of our Product Strategy team based in Austin, TX. We are open to candidates who are based in Eastern Time Zone locations and to work fully remote. 

What You’ll Be Doing – the day to day 

You will be responsible for executing our registry compliance product strategy. You’ll know how to interpret clinical data dictionary documentation provided by regional, state, and national governing organizations and translate them into clear product requirements that will be used to update our Patient Registry product. You’ll consistently assess the value/why behind any action and collaborate with cross-functional teams in creative problem solving. 

Our product team members lead by championing a culture of personal ownership and customer-focused execution.  We love those who pride themselves on how they contribute through excellent solutions and end-user experiences. 

You can expect to:  

• Serve as a clinical subject matter expert. 
• Interpret trauma industry requirements that solve data centric problems for our customers. 
• Work alongside product and engineering teammates to ensure that they have everything they need to size, accept, and execute on work. 
• Triage data issues throughout the life cycle of development and those reported by users. 
• Leverage performance metrics to evaluate opportunities for improvement and work with the product team to implement changes where profitable, such as tooling to increase efficiency  

Who You Are - some of the essential things required to be successful in the role:   

• Experience in a clinical setting. 
• Strong communication skills, both written and spoken. 
• Strong experience in analytical problem-solving ability and to think about the bigger picture. 
• Proven ability to be detail-oriented, multi-task, and coordinate with multiple teams. 

Who You Are – it’s desirable if you have any of the following:  

• An understanding of data interoperability. 
• An understanding of XML and XSD. 
• Experience working in intercultural environments and collaborating with diverse teams. 

If you do not meet all the criteria above, then don't let that put you off. We want to hear from people who are curious, want to learn, and help us on our mission. 

Benefits & Perks! 

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:

• Competitive health plans (medical, dental, & vision insurance)
• PTO (starting at 20 days) & 12 company holidays
• 401(k) with company match
• Telemedicine service provided by ESO
• Savings accounts (FSA, HSA, DCA)
• Employee Assistance Program (EAP)
• Annual health and wellness reimbursement
• Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
• Paid parental leave & flexible parental return-to-work options
• Casual office environments and unlimited office snacks and drinks

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 

Are you ready to Make a Difference? 

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.