Are you looking for an opportunity to be part of a fast-growing enterprise software company that is saving lives? RapidDeploy is hiring an IoT Implementation Specialist to grow our team based in Austin, TX. 

Our mission is to reduce emergency response times and increase situational awareness for first responders. Our cloud-based emergency dispatch platform & 911 analytics software is the future of emergency response. We’re replacing dinosaurs and their legacy on-premise solutions that are expensive and hard to deploy, don’t scale, and are years behind in terms of features & interfaces. In the last 6 months, we’ve signed major customers and have increased our recurring revenue more than tenfold. In this new stage of growth, we’re looking for passionate, dedicated team members who will play a critical part in building the foundation of our team. 

Notice: RapidDeploy’s hiring policy prohibits hiring from existing or prospective customers. 

What You’ll Be Doing at RapidDeploy: 

IoT Device Operations  

• Provision IoT Emergency Data Gateway (EDG) devices, including: 
• Load software, run configuration scripts, and test configured devices.
• Physically label, brand, inspect, and log serial numbers of all units.
• Pull, pack and ship kits to partners and clients.
• Provide implementation support to partners and customer technicians.
• Develop and maintain process and procedure documents for end-to-end device fulfilment.
• Provide technical phone support to partner and client technicians to validate device functionality and troubleshoot any issues during remote installations.
• Inventory management –Forecast and maintain stock of EDG devices, cables and components.

Implementation Support 

• Lead and support technical tasks of Nimbus CAD and Radius Mapping implementations, including customer data sourcing, profile builds, and platform configuration  
• Support implementation activities, at the direction of Project Managers, to efficiently deploy new customers on RapidDeploy products 
• Provide direct support to client stakeholders to complete product configuration activities in support of customer objectives and use cases 
• Become an expert in the functional operation of Nimbus CAD and Radius Mapping applications in order to effectively support implementation activities 
• Contribute to the vision and mission of RapidDeploy by helping where you can – we are a fast growing technology company in a dynamic market environment and job requirements are subject to frequent changes  

What you’ll need to be successful in this role 

• Based in Austin, TX and able to work in our office Downtown  
• Experience with IoT devices (preferably touching both hardware & software aspects) 
• Understanding of cloud technology and IP networks 
• Experience in Enterprise IT support or as a systems admin preferred 
• Natural talent for technology and ability to learn new concepts fast 
• Strong attention to detail and ability to focus on quality over quantity  
• Excellent communication skills, ability to collaborate with team members with different backgrounds 
• 2-3 year work experience, preferably in fast growing technology company  
• College degree in a technical field preferred, but not absolutely required 

About RapidDeploy 

• Raised Series A financing from GreatPoint Ventures, Samsung NEXT & Tao Capital 
• Strong revenue growth (10x+ in last 12 months) & huge recent customer wins (e.g., State of California) 
• Fast-growing, passionate, mission-driven team – we care about saving lives through technology! 
• Offices in Austin, TX and Cape Town, South Africa 

RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.